Party Parade Information

How can I place an order?

Please place an order on our website which runs on a secure server. Or call into our customer service team on 01579 347882 or email [email protected] and we will contact you to place your order.

When can I contact your customer service team?

Please email [email protected] and we will respond to your email promptly.

What is your returns policy?

In the unlikely event that a parcel arrives damaged or faulty or you wish to return it, you must contact us within 7 working days of receiving the parcel on:

Email: [email protected]

Please note that all items need to be returned within 30 days complete and in a reasonable condition and that personalised/made to order products may not be returned unless faulty. Where possible we would ask that you return the item(s) with the original packaging. This does not affect your statutory rights.

With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage. Once you have contacted us, we would recommend that you obtain a Certificate of Posting in case for whatever reason the parcel(s) fails to reach us. Please note that for any large unwanted items you will need to be advised by our Customer Service team.

In the event that you decide to cancel your order, please ensure you return the item to us within 7 days of receiving your goods. We will then be happy to issue you a full refund.

How do I return items to you?

Please see above for information on our Returns Policy. You can return items to us via our address:

Weddings by Party Parade
Trethawle Farm Warehouse
Trethawle
Liskeard
Cornwall
PL14 3PF

What are your delivery charges and timescales?

At Weddings by Party Parade we know how important delivery is. Once your order is received, it is packed and shipped according to your delivery option. When your goods are dispatched, we automatically send you an email confirming that your order has been dispatched and the expected date it will arrive. If you have any further questions or special requirements then please contacts us.

A supplement may be charged for delivery to Highlands of Scotland, non-mainland UK addresses and non- standard items. Please see the postage charges below:

Orders Under £5.00: £2.30 (UK Only)
Ensures delivery 3-5 days from dispatch

Standard Delivery: £3.95 (UK Only)
Ensures delivery within 5 working days

48 Hour Delivery : £6.99 (UK Only) 
Ensures delivery 48 hour delivery on orders placed before 1pm

24 Hour Delivery : £7.99 (UK Only) 
Ensures delivery next working day on orders placed before 1pm

European Delivery: £9.99
Ensures delivery 4-7 working days

Worldwide Delivery: £9.99
Ensures delivery 4-7 working days

USA Delivery: £12.99
Ensures delivery 4-7 working days

Please note: If there is an item which is out of stock then the whole order will be put on back-order and the next day delivery option will not be valid. The postage charge will only be made once if even if an order is part-shipped due to an item being back-ordered. Please check all goods on receipt as any damaged or faulty goods need to be reported within 7 working days.

Can I order an item that is temporarily out of stock?

If something is temporarily out of stock, it can be ordered over the telephone provided it is due to be back in stock within one month.

Can I change my delivery address?

You can change delivery address providing the order has not already been packed. If you need to do so please contact our customer service team on [email protected]

Can I add an extra item to my order?

If you wish to add an item to your order, you can add it provided it has not already been packed. Please email us with your contact details and order number so that we can take payment for the additional items as we do not store your card details or have access to the card details for security reasons. Alternatively please call us on 01579 347882

Can I order items to be sent outside the UK?

Yes we can ship to international destinations. Please contact our customer service team for a delivery quotation.

What is your privacy policy?

We use Google tracking cookies for 3rd party anonymous tracking of visitors and purchasers on the website. We also send Party Parade party newsletter emails to customers that have ordered from us or subscribed directly to our newsletters - these can be unsubscribed from easily at the bottom of each email or by emailing [email protected]. Your data is secure.

 



 
;